This Privacy Policy explains how Inner Mongolia Jinchanzi International Trading Co., Ltd. (“we”, “us”, “our”) collects, uses, shares and protects personal data when you visit lifeassistpro.com or place an order with us. It also describes the rights you have under the EU General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).
1. Who we are (data controller)
The data controller is Inner Mongolia Jinchanzi International Trading Co., Ltd., Hongshan District, Chifeng, Inner Mongolia, China. For any question about this policy or your personal data, write to info@lifeassistpro.com.
2. What we collect
- Order details — name, email address, phone number, and shipping and billing address.
- Payment details — processed by our third-party payment providers. We do not store full card numbers on our own servers.
- Account details, if you create an account — email address and an encrypted password.
- Order and support history — the items you bought, delivery status, and messages you send us.
- Technical data — IP address, browser and device type, pages viewed and time of visit.
3. How we use it
- To accept, process, pack and deliver your order.
- To provide customer service and handle returns, refunds and warranty claims.
- To prevent fraud, verify payments and keep our website secure.
- To meet accounting and tax obligations.
- To improve our products, pages and delivery times.
- To send you news and offers, but only where you have asked for them.
4. Legal bases under the GDPR
Where the GDPR applies, we rely on: performance of a contract (taking payment and delivering your order); legal obligation (tax and accounting records); legitimate interests (fraud prevention, site security and service improvement); and consent (marketing emails and non-essential cookies), which you may withdraw at any time.
5. Cookies and similar technologies
We use strictly necessary cookies to keep your cart and session working, and — only with your consent — analytics cookies to understand how the site is used. You can delete or block cookies in your browser settings at any time; strictly necessary cookies are required for checkout to function.
6. Sharing and third parties
We share personal data only as far as needed with: payment providers that process your card payment; shipping carriers and our freight forwarders that deliver your parcel; hosting, email and IT providers that run our website; and professional advisers or authorities where the law requires it. We do not sell or rent your personal data.
7. International transfers
We operate from China and use service providers in several countries. Your data may therefore be transferred outside your country. Where personal data leaves the EEA or the UK, we rely on appropriate safeguards such as standard contractual clauses.
8. How long we keep it
Order and payment records are kept for as long as tax and accounting law requires. Support messages are kept for as long as needed to resolve your case. Technical logs are kept for a short period. When data is no longer needed, we delete or anonymise it.
9. Your rights
Subject to applicable law, you have the right to access your personal data, to ask us to rectify inaccurate data, to request erasure, to restrict or object to processing, to receive your data in a portable format, and to withdraw consent at any time. If you are in California, you may also request to know what we collect and to have it deleted. To exercise any of these rights, email info@lifeassistpro.com; we answer within 30 days and never charge a fee for a reasonable request.
10. Children
Our store is not directed at children, and we do not knowingly collect personal data from anyone under 16. If you believe a child has given us data, contact us and we will delete it.
11. Security
Our website runs over an encrypted HTTPS connection. Access to customer data is limited to staff who need it, and payment card data is handled by our payment providers rather than stored by us.
12. Complaints
If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to your local data protection supervisory authority.
13. Changes to this policy
We may update this policy from time to time. The version published on this page applies at the time you use the site; the date of the latest revision is shown below.
14. Contact
Inner Mongolia Jinchanzi International Trading Co., Ltd.
Hongshan District, Chifeng, Inner Mongolia, China
Email: info@lifeassistpro.com